Frequently Asked Questions
Yes! We create portraits for a variety of unique pets from around the world. From adorable bunnies to pet birds, if it’s an animal, we can create a portrait for you.
In an effort to get your order to you as efficiently as possible, we do not offer artwork previews or proofs. But don't worry! If the photo you provide isn't suitable for a great portrait, we’ll reach out to you for a new one.
Shipping & Return
Due to the custom nature of these products we produce at West & Willow, we are unable to offer returns. Your custom artwork is designed with care and is personal to the photo you provided and your pet.
However, if your order arrived damaged or the artwork isn't quite what you were expecting, please follow these steps:
Order arrived damaged? Upload a photo of the damage on the form below and we will assist you with a replacement.
Artwork didn't turn out the way you were hoping? Start by requesting a replacement with this form and our customer care team will follow up with you. We offer a personal satisfaction guarantee up to 60 days after your order is placed.
If you submit a form for damages or artwork issues, you do not need to email us - we review these requests frequently.
General shipping timelines:
USA: We estimate orders to arrive within 1-2 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 3 weeks.
UK, Australia, Canada & Europe: We estimate orders to arrive within 2 weeks from the date of purchase. You may experience longer shipping times during peak holiday seasons, up to 4 weeks.
Shipping Cost
We offer FREE global shipping on all orders.
We currently ship to all major countries around the world.
Contact Us
Please note, we are unable to make any order changes, including cancellations, photo swaps, frame size upgrades, etc. after 24 hours of your order being placed.
Order arrived damaged? Fill out this contact form and we will assist you with a replacement.
Artwork didn't turn out the way you were hoping? Start by requesting a replacement with this form and our customer care team will follow up with you.
If you submit a form for damages or artwork issues, you do not need to email us - we review these requests frequently.
Still need help? Please reach out to us at the following email address and we will assist you.
contact@jaspaws.com