Non-Custom Products

For regular non-custom products, we accept returns within 14 days of delivery. The item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process: To initiate a return, please contact us with your order details and reason for return. Once your return is approved, you will be provided with a return shipping address.

Shipping Costs: The cost of return shipping will be the responsibility of the customer. Shipping costs are non-refundable.

 

Custom Products

Due to the customized nature of the products we create at JasPaws, we cannot offer returns. Each custom artwork is designed with care and is entirely personal to you and your pet.

Customer Satisfaction: If you are unhappy with your final product, please get in touch with us. Customer satisfaction is one of our passions, and we always strive to ensure you're happy with the final masterpiece.

Incorrect or Damaged Products: If you receive the wrong product, an incorrect size or print, or if your product was damaged in transit, we will replace it without question. Please notify us within 48 hours of receiving your order in this case.

Cancellation and Changes: If you have recently placed an order and have changed your mind, you can cancel or change your order within 24 hours. If 24 hours have passed, the cancellation and change request will be granted at our discretion. Our artists often begin work as soon as you place your order.

Photo Quality: When creating your artwork, we use the photo you uploaded with your order. It is your responsibility to submit a high-quality photo that adheres to our submission guidelines. Low-quality photos will result in low-quality artwork.

Special Requests: We allow for notes to be added to orders for any special requests. However, we cannot guarantee that all special requests will be adhered to. For example, we cannot edit a photo to close or open a mouth, add a smile, etc. We can, however, remove red-eye, edit eye color, and accommodate other reasonable requests.

Quality Assurance: Please note that all examples on our site were made from high-quality, high-resolution photos. Blurry, low-quality photos will not allow our design team to produce the high-quality finish you see on our site.